Skip this

Triptanza cancellation policy

Triptanza cancellation policies are a little different for each of the types of vacations services it provides. Generally you will either need to sign to your account or call our customer service department directly in order to charge or cancel your reservation.

Triptanza flight ticket cancellation policy :

in order to cancel a light you have booked with Triptanza :

  1. Enter triptanza.com in your web browser or mobile to visit the website
  2. Sign to your account
  3. Click on the My trip
  4. Click on the itinerary to select the item that contain the flight reservation that you want to cancel
  5. Click manage booking
  6. Click cancel flight ticket

Here are some notes to keep in your mind when cancelling or changing a flight:

  • Generally you can cancel a flight booked through Triptanza within 24 hours for full refund
  • Cancellation penalties vary but penalties start from 1,500 EGP. Note that many discounted tickets are non-refundable
  • In case of NO-SHOW (cancel ticket within 24 hours from the time of departure the flight you missed) penalties start from 2,500 EGP.
  • Certain flight aren’t subject to refunds. Read the rules and restrictions as part of your itinerary.
  •  In case of credit card payments, refund shall be made by the airlines within 2 weeks of the cancellation to the account of credit card holder.
  • In case of cash transaction refund shall be made by the airlines within 2 weeks of the cancellation.
  • Triptanza will deduct 1,000 EGP as handling and service fees in case of cancellation after 48 hours of the payment .
  • Triptanza is not responsible for issuing military or security permissions and in case of the client failure to issue any of these documents the above policy will apply.
  • Internal flight tickets outside Egypt are totally non- refundable in case of cancellation at any-time.
  • Check in : For most international flights, the check in opens 3 hours before while for domestic flights, the check in opens 2 hours before scheduled flight departure.
  • Infants should have valid documents to prove their age. Please note that guests are considered infants, if and only if they are less than two years old.
  • You need to carry appropriate travel documents like valid Passport, visa, health documents, insurance, immigration clearance, travel permission etc. as required
  • Please note that Triptanza is not responsible for issuing military or security permissions and in case of the client failure to issue any of these documents the above policy will apply..
  •  Triptanza would not be responsible for any technical problem in the plain, cancel or delay flight during boarding hours or transit hours.
  • All changes should be done at least 72 hours prior to the departure date. The time duration varies from airline to airline. Please check with our customer support for accurate information .

Triptanza hotel cancellation policy:

In order to cancel a hotel you have booked with Triptanza:

  1. Enter triptanza.com in your web browser or mobile to visit the website
  2. Sign to your account
  3. Click on the My trip
  4. Click on the itinerary to select the item that contain the hotel reservation that you want to cancel
  5. Click manage booking
  6. Click cancel hotel

here are some tips on cancelling or changing a hotel booking :

  • Generally you can cancel a flight booked through Triptanza within 24 hours for full refund .
  • In most cases, whether or not you can get a refund for a cancelled hotel room depends on the rules and restrictions of the hotel, both in general and in relation to your specific room or type of room. These can be found at the bottom of your itinerary.
  • After 48 hours of the payment 1 night stay will be charged.
  • In case of NO-SHOW (cancel the reservation within 24 hours from the time of the check in) total stay will be charged.
  • Triptanza will deduct 1,000 EGP as handling and service fees in case of cancellation after 48 hours of the payment .
  • Check In time is 14:00 hours. Check Out time is 12:00 hours. Early check in and late check-out are subject to availability and will be charged accordingly.
  • The refund amount will be credited back within 2 weeks to the same account from where the payment was made. 
  • In case of cash transaction refund shall be made by the airlines within 2 weeks of the cancellation

 Triptanza Visa cancellation policy:

in order to cancel visa you have booked with Triptanza :

  1. Enter triptanza.com in your web browser or mobile to visit the website
  2. Sign to your account
  3. Click on the My trip
  4. Click on the itinerary to select the item that contain the visa that you want to cancel
  5. Click manage booking
  6. Click cancel visa

Here are some note on cancelling visa and insurance:

  • Visa fees and Travel insurance are totally non-refundable
  • Triptanza will deduct 1,000 EGP as handling and service fees in case of cancellation after 48 hours of the payment .
  • Please note that Triptanza is not responsible for issuing military or security permissions and in case of the client failure to issue any of these documents the above policy will apply
x
x